I Can't Open a File

If you are unable to open a file, please try the following:

Unzip the File

Most of our designs are delivered in a ZIP file, which needs to be unzipped before you can use the files it contains. Read this article for instructions on unzipping a file.

Wait for Download to Finish

Depending on your operating system, you may see a temporary file placed on your Desktop while the download is in progress. You won't be able to open the file until the download completes. Check the download status in your browser to make sure it has completed.

Try Downloading Again

It's possible the file was corrupted during the download process or the download may not have completed. Please try downloading the file again.

Use the Correct Software

Make sure you are opening the file in software that supports the file type. Read this article for details on file formats we offer and which software is required to use them.

If you are opening the file by double clicking on it, it's possible that your computer is set to open the file in different software than you intend. Check your settings to make sure the file format is associated with the correct software. Search Google for details on how to do this in your operating system.

Check Security Settings/Policies

If you are trying to open the file at work, your employer may restrict the ability to open certain types of files. You should check with them to see if this might be the case. If it is, you will need to use the file on a different computer or request a change in the policy.