Please read our support section before contacting us. Here are some articles covering the most common issues:
- Downloading on a Phone or Tablet
- Downloading Tips
- I Can't Open a File
- Licensing Terms
- I Haven't Received My Receipt
- How to Open Zip Files
Contact Us Via Email
Our support address is firstname.lastname@example.org.
Required Information: Your email must include the following details in order to receive support:
- The name and email address associated with your order
- Your order number
- A detailed description of the issue. This could include things like screenshots, a description of what you are doing, the software you are using, error messages you receive, and any other relevant information.
Please note that we only provide support for a very narrow range of issues (read our support policies for full details). We are unable to offer support for teaching you how to use software, troubleshooting hardware issues, or anything remotely similar.
What To Expect
We generally reply within a few hours if you contact us during normal US business hours (EST) Monday through Friday. Responses may take 24-48 hours outside of this time.